Shipping Policy

We ship to UK & USA.
All of our orders are hand packed by members of the Jouella Jewellery Team.
Your order will arrive in a velvet lined gift box, wrapped in tissue paper and in packaging that can be posted through a letterbox (gift message can be included at checkout).

UK Orders
All orders from the UK are sent with Royal Mail, using their Tracked services.
Royal Mail Tracked24
* Free Delivery for orders over £75 - Use code G5WW7XW at checkout
Royal Mail aim to deliver within 24-48 hours, however there can be delays. Please check the tracking number regularly if you are concerned.

USA Orders
We ONLY offer Tracked shipping for International Orders (anywhere outside the UK).
Royal Mail International Tracked
* Free Delivery for orders over £75 - Use code G5WW7XW at checkout
The delivery time for USA orders varies depending on the destination, however we average 10 - 15 Working Days.

Processing Time
We aim to post item(s) within 3 Working Days (Monday - Friday).

Late/Lost Delivery
We only ship with Royal Mail, using their Tracked services. You will be provided with a tracking number once the item(s) have been posted.

If it has been 5+ working days since you received your tracking number, we recommend contacting Royal Mail directly. Use the following link for information:

https://www.royalmail.com/help/lost-items-parcels-letters

If you have contacted Royal Mail directly, please get in touch, and we can assist in finding the missing parcel.
If Royal Mail confirm that the item has been lost, a full refund will be issued.

Packaging
Your order will arrive in a velvet lined green box, ideal for gifting. It is packaged with shredded blue paper for protection. The green box reflects the beautiful countryside of Northumberland and the blue paper, it's stunning coastline. A 'care card' is included with each purchase. A handwritten gift message can be included, if requested at checkout.